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Contact Us |  855-499-2899

Contact Us |  877-577-2899

Buzz Points® Customer Support


We're here to help! Browse through our list of Frequently Asked Questions below. Still need help? Contact us by completing the form at the bottom of this page.




GENERAL PROGRAM QUESTIONS:

Who can participate in the Buzz Points program?

In order to participate as a consumer, you must have a debit or credit card enrolled in the Buzz Points program from a participating financial institution.

I don't know my member or account number.

If you are a credit union member, your member number will be listed on your monthly billing statements from your financial institution. You can also contact the credit union directly for this information.

If you are a bank customer, your account number will be listed on your monthly banking statements or on the bottom of your check. You will need to use the number in between the routing and check number. For example, your check may list the following - 111112222555:1234567:01. You will want to use "1234567". You can also contact the bank directly for this information.

I’m trying to register my business but I can’t.

You will need to use the last 4 digits of your Tax ID. This information will be available on your W-2. Also, be sure to use a unique email address that has not previously been used to register for the program.

I’m trying to register a shared checking account, but I’m receiving an error message.

You will need to use the last 4 digits of the SSN of the primary account holder. If you have already registered another Buzz Points profile, you will need to use an alternate email address for a secondary profile.

I just registered, but I don't see any activity.

It can take 2-3 business days for your activity to appear.

I’m not seeing my points for a recent purchase.

It can take 2-3 business days for your activity to appear.

How do I change my email address?

You can use the “Edit Account” feature on the top right side of your Buzz Points profile. Update your email address in the field provided. You will then be sent a confirmation email to the new email address. Open the email and click on the link contained within it. This will confirm your change.

How do I reset my password?

You can use the “Forgot Your Password” link on the Buzz Points homepage to send yourself a password reset email. Open the email and click on the link contained within it. You will be redirected to a page that will allow you to update your password. If you know your current password, you can update your password in the “Edit Account” section of your Buzz Points profile.

REDEEMING REWARDS

How do I redeem my points?

Once you have earned enough points to redeem a gift card, you can do so by logging in to your Buzz Points profile, clicking on the “Rewards” tab of your home screen, and selecting the gift card you would like to receive by clicking the icon. Follow the onscreen instructions and agree to the terms and conditions listed. The delivery method and estimated delivery times are contained within the terms and conditions.

I’m trying to redeem my points but it keeps saying "Verify Email Address".

You will need to click the “Verify Email Address” icon. An email will be sent to your email address. Open it and click on the link contained within it. This will verify your email address and you will be able to redeem a reward.

Do you still offer physical gift cards?

No. As of February 5, 2018, the majority of our national retailer gift cards are delivered electronically.

How do I redeem a national retailer e-gift card?

To redeem for an e-gift card, you'll need to log into your Buzz Points profile. Then, click "Rewards" on the top right side of your screen. Next, click the "National" tab. Choose the reward you would like to claim, click the icon and follow the onscreen instructions. Be sure to agree to the terms and conditions listed by cling both check boxes next to the red text on the final checkout page. 

How long does it take to get an e-gift card delivered?

E-gift cards will be emailed to you from delivery@e-giftcarddelivery.com within 3-7 business days. 

I can't open my e-gift card.

If you cannot open your e-gift card, forward it to support@buzzpoints.com. We'll gladly open if for you, take a screenshot and respond to your email with your e-gift card as an attachment that you may download and print.

I didn’t receive my national e-gift card.

Check your spam folder. It may have been sent there. If you cannot locate it there, please contact support. We'll have another copy submitted to you that you should receive within 24 hours.

REAL-TIME REWARDS (Available in select markets)

It's asking me to link my card when I try to redeem a reward. What do I do?

Link your card using a desktop or laptop computer, or using the mobile web browser on your mobile device. At this time, you cannot link your card via the Buzz Points mobile app. If you choose not to link your card, you may still redeem your points for e-gift cards located in the "National" tab, but you will not be able to redeem your points for a reward at a Preferred Business.

**You must link your card and claim a reward before making the qualifying purchase to receive your reward via statement credit. **

LINKING YOUR CARD (Available in Real-Time Rewards markets only)

How do I link my card?

Link your card using a desktop or laptop computer, or using the mobile web browser on your mobile device. At this time, you cannot link your card via the Buzz Points mobile app. Upon logging in, you'll be prompted to link your card. Click "Link Card," then follow the onscreen instructions to link your card. Be sure to use a card connected to the account you use to earn Buzz Points.

How many cards can I link?

Currently, only one card can be linked, so choose the card you use most often. Multiple-card linking capabilities are on the horizon!

I can't link my card. 

If you can't link your card, first, double check to ensure all the information matches what's printed on your card. If you are still unable to link your card, contact support.

REWARD-QUALIFYING TRANSACTIONS (Available in Real-Time Rewards markets only)

How do I make a qualifying transaction?

Your first step is to use your points to claim a reward. Once you have your reward, simply visit the business and make a purchase for at least the amount of the reward (for example, a $10 reward requires a purchase of at least $10 to qualify). You must choose "credit" during the checkout process. Once the qualifying transaction is complete, you will receive an email verifying that you have completed a qualifying transaction. 

How do I run a transaction as "credit"?

When you swipe your card or use a chip reader during checkout, select the "credit" option, if available. If that is not an option, when prompted to enter your PIN, click "Enter/Go/Green Button." If you are unsure, ask the clerk. They should be able to assist in running a credit transaction. 

Can I redeem multiple rewards on a single purchase?

Not at this time. You will receive one statement credit (reward) per qualifying transaction. Rewards are redeemed via statement credit in the order in which they were claimed. The first reward redeemed = first statement credit applied.  If you intend to redeem multiple rewards in a single visit to a Preferred Business, you'll need to complete separate qualifying transactions for each reward. 

STATEMENT CREDITS (Available in Real-Time Rewards markets only)

When should I expect to see my statement credit?

Your statement credit will be applied in 7-10 business days from your qualifying transaction.  

How long does it take to process a statement credit?

Once we submit the statement credit to your institution, it can take 1-2 business days for it to be deposited into your account.  

I didn't receive my statement credit. What do I do now?

If you didn't receive your statement credit, please verify the following:

  • Did you use the card linked to your Real-Time Rewards program for the purchase?

  • Did you spend at least the amount of the reward and select "Credit" upon checkout?

  • Did you go to the right location? Many businesses will have multiple locations offered. A good rule when claiming a reward is to look at the location on the first checkout page before redeeming your points.

If you are confident that all three are true, contact Buzz Points cardholder support. We'll gladly investigate the issue for you. 


STILL HAVE QUESTIONS?

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CUSTOMER SUPPORT